Frequently Asked Questions
What is your return policy?
We offer a 30-day return policy on all items. Please contact us to initiate a return.
How long does shipping take?
Standard shipping takes 5–7 business days. Express shipping options are available at checkout.
Do you ship internationally?
We ship Australia-wide and to New Zealand
How do I track my order?
Once your order has shipped, you'll receive a tracking number via email.
How do I contact you?
You can reach us via the Contact page on our website or by emailing our support team
General Information
Q: What are Surfer Dudes?
A: Surfer Dudes are the world’s first surf boomerang toy! Toss them into the waves, and they’ll surf right back to you. They're designed for endless beach fun and require no batteries—just sun, surf, and waves!
Q: How do Surfer Dudes work?
A: Simply throw the Surfer Dudes toy into an incoming wave or get closer and drop them into the waves! Their self-righting design helps them catch the wave and ride back to you.
Q: Who can play with Surfer Dudes?
A: Surfer Dudes are perfect for kids ages 6 and up, as well as adults who want to join in the fun. They’re safe, durable, and easy to use.
Technical Questions
Q: Do Surfer Dudes work in all types of waves?
A: Surfer Dudes perform best in smaller to medium (3 inches to 3 feet) with a steady break.
Q: Can I use Surfer Dudes in a pool?
A: While designed for ocean waves, Surfer Dudes can be a fun pool toy! However, they won’t "surf back" without waves, so they work more like a floating toy in calm water.
Q: Do they require any setup or batteries?
A: No setup or batteries are needed! Surfer Dudes are ready to ride the waves straight out of the box.
Q: Are Surfer Dudes customizable?
A: Yes! Each Surfer Dude character has a unique look and attitude and can be customized by combining them with other Surfer Dudes!
Maintenance and Care
Q: How do I clean my Surfer Dudes toy?
A: Rinse your Surfer Dudes with fresh water after each use to remove salt and sand. Let it air dry before storing.
Q: Can Surfer Dudes withstand rough play?
A: Absolutely! Surfer Dudes are made from durable, kid-safe materials and are designed to handle the surf’s impact.
Purchasing and Availability
Q: Where can I buy Surfer Dudes?
A: Surfer Dudes are available online at www.SurferDudes.com.au and through select retailers.
Q: How many characters are available?
A: Surfer Dudes currently come in a variety of fun characters, each with unique personalities and surfboard designs. Collect them all!
Additional Fun
Q: Are Surfer Dudes suitable for competitions or games?
A: Definitely! You can set up friendly competitions to see whose Surfer Dude rides the wave the farthest or comes back the fastest. You can even judge their ripping radical tricks as they surf back to you!
Safety
Never throw at people or pets!
Follow all beach rules and warnings!
Never use in riptides or strong currents!
Never use in windy conditions or thunderstorms!
Toss by holding surfboard nose, not figures or wing!
Surfs best in breaking, foamy waves, 3 to 36 inches high.
No rocky or steep beaches; gently sloping sandy beaches only!
Rinse with fresh water after every surf session!
